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Frequently asked questions.
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How do I contact you?
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Email info@ladykjewellery.com
Telephone 01539 272369
Instagram @ladykjewellery
Facebook Lady K Jewellery
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What are your opening hours?
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Monday 10am -4.30pm
Tuseday 10am-4.30pm
Wednesday 10am-4.30pm
Thursday 10am-4.30pm
Friday 10am-4.30pm
Saturday 10am-5pm
Sunday Closed
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If you wish to visit the store outside these hours please contact us
info@ladykjewellery.com or call 01539272369
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Have you moved?
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Yes we are now located at
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Unit 11 Blackhall Yard, Stricklandgate, Kendal, Cumbria, LA9 4LU
How soon will my order be shipped?
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All orders are shipped the same day if ordered by 4pm
This excludes weekends.
Your order will be delivered via Royal Mail.
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How much is shipping?
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Free standard UK Shipping when you spend £40
(England, Scotland, Wales)
Shipping costs from £4.99 within the UK.
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International Shipping
Orders under £100 shipping costs from £9.99
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Do you ship overseas?
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Sorry we no longer ship over seas we only ship to Scotland, England and Wales.
This is due to new rules around shipping unfortunately Northern Ireland is also excluded.
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How do I return an item?
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Any returns must be sent back to us within 14 working days. Please contact us at info@ladykjewellery.com if you wish to return an item and we will provide you with our returns address.
Please note due to hygiene reasons earrings are non-returnable.
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Can I return earrings?
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Sorry for hygiene reasons we can't accept returned earrings.
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Do you offer a piercing service?
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Sorry we don't offer a piercing service.
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What is your jewellery made from?
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please read the product description for details.
Most of our jewellery is sterling silver.
We do also have a small selection of gold & stainless steel jewellery available.
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Is the jewellery hallmarked?
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We hallmark all jewellery above the specified weight thresholds which are 1 gram for gold, 7.78 grams for silver, 0.5 grams for platinum and 1 gram for palladium.
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View the assay office dealer notice
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Do you do commissions?
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Yes, we do offer a commission service please contact us with the piece you require and we can arrange this for you it usually takes 6-8 weeks to complete a commission.
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If you have a project in mind email your ideas to info@ladykjewellery.com and we can help you create a unique one-off piece of jewellery.
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Other questions?
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Send an email to info@ladykjewellery.com and we will get back to you.
For a faster response to questions message us via Facebook/Instagram
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